Privacy Policy

Mind in Tower Hamlets and Newham is committed to protecting and respecting your privacy.

This statement explains the legal basis under which we collect and process information, when and why we collect personal information about people who we support, how we use it, the circumstances under which we may disclose it to others, how we keep it secure, how long we will keep it for and how you can seek changes to any information that is kept.

Any questions regarding this and our privacy practices can be raised using our forum contact form or the CEO who is contactable at 13 Whitethorn Street, London E3 4DA.

Who is Mind in Tower Hamlets and Newham?

Mind in Tower Hamlets and Newham is a mental health charity, we deliver services mainly in Tower Hamlets and Newham as well as Redbridge and Havering. Many of our services are delivered in partnership with other organisations. If this is the case in a service you are being supported by the team will let you know who our partners are. Mind in Tower Hamlets and Newham is a Registered Charity No. 1006927 and a Company Limited by GuaranteeNo. 2643905. Web site:

The Registered Address for all correspondence is: Mind in Tower Hamlets and Newham, 13 Whitethorn Street, London, E3 4DA. Telephone: 020 7510 1081

This Policy explains when and why we collect personal information about people who are registered users of the forum, how we use it, the circumstances under which we may disclose it to others and how we keep it secure.

 Why do we collect information from you?

We seek information about you prior to providing access to the Get Active Get Involved Forum to enable us to register a user profile.

Legal Basis for collecting and processing information

Mind in Tower Hamlets and Newham is a publicly funded social care consortium and is required to process personal information in the delivery of our functions. This activity is undertaken under the following articles of the Data Protection Act 2018:-

6(1) (e) ‘……for the performance of a task carried out in the public interest or in the exercise of official authority…’

In addition, if information needs to be shared for the purposes of safeguarding children or adults the following conditions may apply:-

9(2) (b) ‘….is necessary for the purposes of carrying out the obligations and exercising the specific rights of the controller or of the data subject in the field of….. social protection law in so far as is authorised by Union or Member State Law….’

 What type of information do we collect from you?

We collect data only shown on the user profile from registered users. The personal information we collect will include your name, email address, personal account preferences and biographical information should you wish to post it.

All users can see, edit, or delete their personal information at any time (except they cannot change their username). The moderation team can also see and edit that information.

Comments you post on the forum

When registered users leave comments on the forum, the comment and its metadata are retained indefinitely. This is so that we can recognise and approve any follow-up comments.

If you have a user profile on this forum, or have left comments, you can request to receive and exported file of the data we hold about you, including any data you have provided us.

You can also request that we erase any personal data we hold about you; this does not include any data we are obliged to keep for administrative, legal, or security processes.


If you upload images to the forum, you should avoid uploading images with embedded location data (EXIF GPS) included. Registered users of the forum can download and extract any location data from images on the forum.


If you leave a comment on our forum you may opt into saving your name, email, address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. Theses cookies last for one year.

When you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your forum account, the login cookies will be removed.

Who has access to your information?

We will only share your information with partners who ‘need to know’ about your specific needs. This will be staff who are working directly with you or managers within the line management structure. We will only pass on your information to other parties when we are required to do so to maintain your safety and well-being or the safety and well-being of others e.g. health professionals, local authority safeguarding teams, or the police. If this is necessary we will only disclose the personal information that is necessary to ensure that you receive the support you need.

We will not release your information to third parties in any other circumstances unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. However, we will take steps to ensure that your privacy rights continue to be protected.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2020.